Effective Date: January 1, 2026
At Yalcrest Works, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect when you visit our website or use our HVAC services in Zephryhills, Florida, how we use it, and the choices you have. We keep things simple and straightforward, because you deserve to know exactly how your information is handled.
Information We Collect
We collect information you give us directly. When you call us at (844) 796-4282, fill out a form on our website, or schedule a service, you may share your name, phone number, email address, service address, and details about your HVAC system or repair needs.
We also collect some information automatically when you visit our website. This includes your IP address, browser type, device information, pages you view, and the time and date of your visit. We use cookies and similar tools to gather this data, which helps us understand how people use our site.
How We Use Information
We use your information to provide and improve our HVAC services. That means scheduling appointments, sending technicians to your home or business, following up on service requests, and answering your questions.
We may also use your contact details to send you appointment reminders, service updates, or occasional promotional offers about our HVAC services. You can opt out of marketing messages at any time.
We use website data to analyze traffic, improve our site, and make sure our online presence works well for visitors like you.
Cookies and Tracking
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you interact with our site.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as smoothly, but you can still contact us by phone to schedule service.
Analytics and Third-Party Tools
We use third-party analytics tools, such as Google Analytics, to help us understand how visitors use our website. These tools collect information sent by your browser as part of a web page request, including your IP address, and they may set their own cookies.
We may also use third-party services for scheduling, customer relationship management, and payment processing. These providers have their own privacy policies, and we encourage you to review them. We only share the information necessary for them to perform their services for us.
Data Sharing and Disclosure
We do not sell, rent, or trade your personal information to outside parties. We share your data only with trusted service providers who help us run our business, such as scheduling software, payment processors, and analytics providers. These companies are contractually obligated to keep your information confidential.
We may also disclose your information if required by law, to protect our rights or safety, or in connection with a business transfer or merger. In those cases, we will take steps to ensure your privacy continues to be protected.
Data Retention
We keep your personal information only as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. For example, we retain service records for a reasonable period to handle warranty claims and provide ongoing support.
When your information is no longer needed, we securely delete or anonymize it.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or alteration. These measures include physical, electronic, and procedural safeguards.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security. If you have concerns, please contact us directly.
User Rights
You have the right to access, correct, or delete your personal information that we hold. You can also object to or restrict certain processing, and request a copy of your data in a portable format.
To exercise any of these rights, please contact us using the information below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
Children's Privacy
Our website and services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can delete it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will revise the effective date at the top of this page.
We encourage you to review this policy periodically to stay informed about how we protect your information.